About us
An IRA-licensed Kenyan agency built on service
Hace Insurance Limited was established on 28 December 2020. We advise individuals, families, SMEs, corporates and institutions on how to protect what they have built — and we stay involved long after the policy is issued.
Who we are
Hace Insurance Limited is a duly registered insurance agency licensed by the Insurance Regulatory Authority of Kenya. We operate from Haven Court on Waiyaki Way, Nairobi, and serve clients across the country. Our work is simple to describe: understand your risk, present it properly to the market, place the right cover at the right price, and be there when you need to claim.
Mission
To be a leader in insurance consultancy and service administration by delivering tailored, top-tier insurance solutions that meet and exceed our clients' expectations.
Vision
To establish unparalleled service standards that drive market growth and position Hace Insurance as a pillar in Kenya's insurance industry.
Core values
What we hold ourselves to
Customer Care
Clients come first — personalised advice and responsive support on every policy.
Teamwork
One coordinated team across placement, servicing and claims.
Integrity
Impartial advice, transparent terms and honest recommendations.
Excellence in Performance
Consistently delivering on the service standards we promise.
Professional Innovation
Using technology to make cover easier to buy, manage and claim on.
Our market
Underwriters and clients
Underwriter partners
Organisations we serve
Work with an agency that answers the phone
Tell us what you need to protect and we will compare the market and come back with clear options.